Effective Date: January 1, 2025
RoofPros New York respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website and to the roofing services we provide across New York. By using our site or contacting us, you agree to the practices described here.
Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, property address, and details about your roofing project when you fill out a form or call us.
We also collect some information automatically when you browse our site. This includes your IP address, browser type, pages you visit, and how long you stay. We use cookies and similar tools to gather this data.
How We Use Information
We use your information to respond to your requests, schedule estimates, and provide the roofing services you ask for. We also use it to send you updates about your project and answer your questions.
With your permission, we may send you promotional emails or text messages about our services. You can opt out at any time. We also use website data to improve our site and make it easier to use.
Cookies and Tracking
Cookies are small files that help us remember your preferences and understand how you use our site. We use them to keep the site running smoothly and to see which pages are most helpful.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to understand how visitors find and use our site. These tools collect anonymous data such as page views and traffic sources.
We may also use third-party services for advertising, scheduling, and customer communication. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted partners who help us run our business, such as scheduling software or payment processors. These partners are required to keep your information confidential.
We may disclose your information if required by law, to protect our rights, or in connection with a business transfer. We will never share your information for unrelated purposes without your consent.
Data Retention
We keep your personal information only as long as needed to provide services, meet legal obligations, resolve disputes, and enforce our agreements. When it's no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable measures to protect your information from unauthorized access, loss, or misuse. These include physical, electronic, and procedural safeguards.
No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
User Rights
You have the right to access, correct, or delete your personal information. You can also object to or restrict certain processing. To exercise these rights, contact us using the details below.
If you receive marketing emails from us, you can unsubscribe using the link in the email. For text messages, reply STOP. We will honor your request promptly.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.
Changes to This Policy
We may update this policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review this page periodically.